1. (1) Crisis line services providers shall develop and implement written policies and procedures to address provider standards.

2. (2) Provider standards shall include but is not limited to:

   1. (a) Training curriculum and ongoing education programs to meet training requirements;
   2. (b) Coordination with other treatment providers including mobile crisis services and other crisis line services providers to support seamless transitions of care;
   3. (c) Linkages to emergency services providers including first responders to address imminent risks and to support seamless transitions of care;
   4. (d) De-escalation procedures;
   5. (e) Follow-up procedures when indicated and appropriate;
   6. (f) Documentation;
   7. (g) Code of ethics; and
   8. (h) Security of information protocols.

Statutory/Other Authority

ORS 413.042 & 430.640

Statutes/Other Implemented

ORS 430.630, 430.640 & 430.644 - 430.646

History

MHS 4-2018, amend filed 02/27/2018, effective 03/01/2018
MHS 10-2017(Temp), f. 9-15-17, cert. ef. 9-15-17 thru 3-13-18
MHS 6-2017, f. & cert. ef. 6-23-17