1. (1) Crisis line services shall be provided directly or through linkages to a crisis line services provider 24/7.

2. (2) Crisis line services shall include but is not limited to:

   1. (a) 24/7 accessibility to a QMHP;
   2. (b) 24/7 bi-lingual or interpreter availability;
   3. (c) 24/7 telephone screening to determine the need for immediate intervention;
   4. (d) 24/7 linkage to emergency service providers, including first responders and mobile crisis services;
   5. (e) Best practice risk assessment, including suicide risk assessment;
   6. (f) Suicide intervention and prevention;
   7. (g) Lethal means counseling and safety planning for individuals at risk for suicide;
   8. (h) Crisis intervention;
   9. (i) Crisis plan development;
   10. (j) Triage;

   11. (k) Providing information regarding services and resources in the community; and

       1. (L) Procedures for de-escalation for calls from suicidal individuals.

Statutory/Other Authority

ORS 413.042 & 430.640

Statutes/Other Implemented

ORS 430.630, 430.640 & 430.644 - 430.646

History

MHS 4-2018, amend filed 02/27/2018, effective 03/01/2018
MHS 10-2017(Temp), f. 9-15-17, cert. ef. 9-15-17 thru 3-13-18
MHS 6-2017, f. & cert. ef. 6-23-17