- (1) OSP shall provide a complaint form and process, which allows a person to submit complaints, pursuant to ORS 813.670, regarding ignition interlock device manufacturer, manufacturer’s representative, and service centers. OSP shall establish a process in which the person submits the complaint telephonically, electronically or by mail. The complaint form shall be available on OSP’s website.
- (2) OSP shall consider all complaints and investigate when determined appropriate.
- (3) During a complaint investigation, the manufacturer’s representative must make available to OSP upon request with written notice of reason, at no cost to OSP, any documents, reports, or audio recordings, if available, regarding the individual customer’s account. Such records must be in a format acceptable to OSP and provided within seven calendar days from request.
Statutory/Other Authority
ORS 813.600, ORS 813.660 & ORS 813.670
Statutes/Other Implemented
ORS 813.599 – 813.680
History
OSP 3-2022, amend filed 05/20/2022, effective 05/20/2022
OSP 25-2019, amend filed 12/27/2019, effective 12/31/2019
OSP 24-2019, temporary amend filed 07/03/2019, effective 07/03/2019 through 12/29/2019
TSD 3-2019, renumbered from 737-005-0140, filed 05/30/2019, effective 07/01/2019
TSD 2-2019, adopt filed 01/17/2019, effective 01/17/2019
TSD 3-2018, temporary adopt filed 09/24/2018, effective 09/24/2018 through 03/22/2019