1. (a) Purpose. The Curriculum and Instructional Materials Center (CIMC) and the CareerTech Testing Center (CTTC) shall develop and distribute instructional materials and assessments in print and digital formats.
2. (b) Product pricing. Prices for assessmentsand study guides shall be determined using pricing formulas established by the CTTC. Print products and online courses shall be determined using pricing formulas established or adopted by the CIMC. Assessments shall be provided free of charge to all eligible Oklahoma CareerTech students as determine by the CTTC.

3. (c) Order processing. Orders for assessmentsand study guides shall be made using the CTTC online catalog or by contacting the designated CTTC customer service staff by phone. Print products and online courses shall be made by using the online catalog or by transmitting a completed order form by email or fax, or by contacting the designated CIMC customer service staff by phone.

   1. (1) Required order information. Orders shall include the following basic information to be processed, regardless of order method:

      1. (A) Product ID#
      2. (B) Title/Description
      3. (C) Quantity ordered
      4. (D) Item price
      5. (E) Additional information may be required to process/deliver orders for web-based products (i.e. assessments online courses).
   2. (2) Shipping charges. Shipping charges shall apply to all products that are not web-based. . A minimum shipping and handling charge shall be established by the CIMC and applied to all orders.
   3. (3) Sales tax. Sales tax shall be charges on all products sold for personal use and to non-governmental entities except for assessments.
   4. (4) Payments. Payment for products shall be made at the time of purchase. Acceptable methods of payment are purchase order, check, and credit card (VISA, MasterCard, or Discover).

   5. (5) Returns, restocking fee and refunds. Unless otherwise provided , all returns must be preauthorized by contacting CIMC Customer Service at (800) 654-4502.

      1. (A) Printed materials. . No returns for print on demand materials. Printed materials must be returned in its original form and in salable condition. A restocking fee will be applied to all returns. All returns must include the packing slip and/or invoice number.
      2. (B) Multimedia products. Multimedia products (videos, DVDs, software) cannot be returned.
      3. (C) Online courses. The End User License Agreement describes the refund policy that applies to CIMC online courses.
      4. (D) Assessments. Assessments may not be returned for refund. All testing credits expire on June 30^th of the academic year issued.
   6. (6) Shipping address. Returned materials must be shipped to the following address: CIMC/Instructional Materials Warehouse, Oklahoma Department of Career & Technology Education, 1201 N. Western Road, Stillwater, OK 74075-2723.

4. (d) Defective or damaged materials.

   1. (1) Defective materials. The CIMC must receive notification of print materials shipped in defective condition within five (5) days of customer's receipt of the materials. Credit for materials in defective condition shall be 100% of invoice price or free product replacement, as appropriate.
   2. (2) Damage In-Transit. The CIMC is not responsible for damage to CIMC products incurred in transit. In such event, the customer must follow the carrier's claims process.

Amended at 9 Ok Reg 2599, eff 6-25-92

Amended at 11 Ok Reg 2881, eff 6-13-94

Amended at 14 Ok Reg 2013, eff 5-27-97

Amended at 16 Ok Reg 3191, eff 7-12-99

Amended at 18 Ok Reg 3272, eff 7-26-01

Amended at 21 Ok Reg 2886, eff 7-11-04

Amended at 25 Ok Reg 2089, eff 7-1-08

Amended at 26 Ok Reg 2384, eff 7-1-09

Amended at 27 Ok Reg 1986, eff 7-1-10

Amended at 33 Ok Reg 1911, eff 9-11-16

Amended at 38 Ok Reg 2740, eff 9-11-21

Amended at 41 Ok Reg, Number 21, effective 7-25-24

Amended at 42 Ok Reg, Number 20, effective 7-11-25