1. (a) All certified DVSA programs shall offer crisis intervention services which include:

   1. (1) Twenty-four (24) hour crisis telephone services staffed by trained staff or volunteers, and 24-hour immediate, direct access to crisis advocates. Technology or services that do not offer immediate access to a crisis advocate shall not be sufficient to meet this requirement;
   2. (2) Emergency housing such as hotel or motel available for victims and their dependent(s);
   3. (3) Arrangement for safe shelter, food, clothing, and incidentals needed by victim/dependents;
   4. (4) The program shall provide twenty-four (24) hour emergency transportation or access to shelter, to and from SANE exams or other emergency services. Additionally, transportation shall be offered for other services necessary for victim safety. This shall not require service providers to be placed in a situation that could result in injur;
   5. (5) Cooperation with law enforcement to offer assistance to the victim and accompanying dependent(s). Upon the request of the survivor, programs shall provide advocacy and support related to interactions with law enforcement, criminal, civil, or juvenile legal systems. Program staff shall ensure that any release or waiver of information is obtained as appropriate. Programs shall respect the survivor's decision about whether or not to engage with legal processes, and advocacy shall be provided in alignment with that choice.
   6. (6) Provision of advocacy and referral to assist victims in obtaining needed services or resources;
   7. (7) Language interpretation; and
   8. (8) Follow-up services shall be offered to all victims if victim safety is not compromised.

2. (b) Group and/or individual counseling or support services shall be made available before or after normal business hours (8:00 a.m. to 5:00 p.m.), if needed by clients. These services shall minimally offer the following:

   1. (1) A facility with offices and individual and group counseling space to offer services;
   2. (2) Advocacy services, both in person and by telecommunication, either in the locations of other community services and systems, or in the program's offices. Other locations include but are not limited to those necessary to provide court advocacy services to clients; and
   3. (3) Service approaches shall focus on the empowerment of victims to access needed resources and to make healthy and safe decisions for themselves and dependents.

3. (c) Programs shall maintain at a minimum the following client resources:

   1. (1) Service agreements with community service providers for client services, which shall be renewed every three (3) years. If unable to establish a service agreement, attempts shall be documented;
   2. (2) A resource document of local, area, or state resources to facilitate referrals for clients; and
   3. (3) For agencies that do not have a behavioral health professional on staff, the agency shall maintain an updated list of identified behavioral health professionals in their community who treat clients with related trauma and need mental health or substance abuse services.
4. (d) Compliance with this Section shall be determined by a review of program policies and procedures, client records, on-site observations, written agreements, and/or other program documentation.

Added at 30 Ok Reg 1915, eff 7-25-13

Amended at 31 Ok Reg 804, eff 9-12-14

Amended at 33 Ok Reg 1195, eff 9-11-16

Amended at 42 Ok Reg, Number 20, effective 7-11-25

Amended at 43 Ok Reg, Number 18, effective 6-11-26