Complaints regarding the provision of services or an investigation may be submitted to Oklahoma Human Services (OKDHS) by phone, email, or in written form. Complaints regarding:

1. (1) APS policy and procedure are referred to the district director, or program supervisor, who performs a case review. The district director, or program supervisor, sends a written response to the complainant within 45-calendar days, stating the review's general findings. Confidential information is not included in the report. If the complainant is not satisfied with the findings, the complainant may within 30-calendar days of the date of the letter, submit a written appeal to APS State Office, at PO Box 25352, Oklahoma City, Oklahoma 73125. A committee composed of OKDHS staff reviews the appeal and sends the complainant the decision within 30-calendar days;
2. (2) alleged misconduct by an APS specialist, or social service inspector is referred to the supervisor or designee in the specialist's chain of command;
3. (3) alleged misconduct by an APS specialist IV is referred to the appropriate district director for action; and
4. (4) involuntary services are brought before the district court that granted the temporary guardianship at issue.

Added at 20 Ok Reg 840, eff 6-1-03

Amended at 24 Ok Reg 1017, eff 6-1-07

Amended at 27 Ok Reg 990, eff 6-1-10

Amended at 30 Ok Reg 624, eff 6-1-13

Amended at 35 Ok Reg 1592, eff 9-17-18

Amended at 38 Ok Reg 2165, eff 9-15-21