1. (a) Undistributed payments. When a payment cannot be distributed to a case balance, Oklahoma Child Support Services (OCSS) temporarily suspends the application of the payment.

2. (b) Pended payments. A payment is pended when it is distributed to a case balance but the issuance of the payment is temporarily suspended. Reasons why a payment has not been issued may include, but are not limited to:

   1. (1) federal income tax refund intercept under OAC 340:25-5-215;
   2. (2) forgery under OAC 340:25-5-350.3;
   3. (3) inactivated debit card;
   4. (4) warrant cancelled by statute; and
   5. (5) warrant with a stop pay.

3. (c) Payment resolution. OCSS researches the reason for the undistributed or pended status in the automated Oklahoma Support Information System (OSIS), resolves and processes the payment by:

   1. (1) adjusting the case balance to distribute to the custodial person or other balances;
   2. (2) applying to balances on other cases; or
   3. (3) refunding to the payor.

Added at 26 Ok Reg 1245, eff 7-1-09