The grievance system shall require an initial response within seven (7) days after a grievance is filed with the Plan. A grievance shall be resolved or finally determined by the Plan within ninety (90) days after the grievance is filed. This period may be extended if the Plan encounters a delay in obtaining the documents or records necessary to reach a decision on the grievance. The ninety (90) day time frame may be extended also by written agreement between the Plan and the person filing the grievance.

Added at 12 Ok Reg 2977, eff 6-16-95 (emergency)

Added at 13 Ok Reg 2127, eff 6-13-96