(a) Each payphone service provider shall maintain a record of customer complaints, in the format suggested by the Director of the Consumer Services Division and included as Appendix J to this Chapter, that compiles complaints that have been received by the company and includes, at a minimum:
- (1) The instrument location;
- (2) The telephone number;
- (3) The applicable complaint code;
- (4) The date the complaint was filed; and,
- (5) The resolution of the complaint, to include the amount of refund, if any, given.
- (b) The categories of complaints to be used shall be negotiated between the payphone service provider and the Director of the Consumer Services Division, subject to the approval of the Commission. A list of the suggested customer complaint codes is attached as Appendix K to this Chapter.
Added at 14 Ok Reg 21, eff 9-30-96 (emergency)
Added at 14 Ok Reg 1261, eff 5-15-97
Amended at 15 Ok Reg 3106, eff 7-15-98