1. (a) Annual report of operations. Not later than April 1 of the year following the reporting year, each payphone service provider shall provide to the Director of the Public Utility Division an annual report in the format provided by the Director of the Public Utility Division.
2. (b) Other information. Each payphone service provider shall promptly furnish such other information as the Commission Staff may request, unless otherwise ordered by the Commission.

3. (c) Contact names. Each payphone service provider shall notify, in writing, the Director of the Public Utility Division and the Director of the Consumer Services Division within thirty (30) days of a change in the company-designated contacts for Public Utility Division and Consumer Services Division issues. If the below information is unavailable, the payphone service provider may seek a waiver from the PUD Director by making a request in writing.

   1. (1) The update shall include the name(s), address(es) and/or telephone number(s) of the designated individual(s).

   2. (2) The contact name(s) provided pursuant to this subsection shall be the individual(s) primarily responsible for:

      1. (A) Providing customer service;
      2. (B) Repair and maintenance;
      3. (C) Answering complaints;
      4. (D) Authorizing and/or furnishing refunds to customers;
      5. (E) Tariff issues;
      6. (F) Billing inquiries;
      7. (G) Regulatory matters;
      8. (H) Oklahoma Universal Service Fund (and Monthly Payout, Fee Assessment, Requests for Funding, if different);
      9. (I) PUD Fee Assessment (and Fee Assessment Payments, if different);
      10. (J) Primary emergency;
      11. (K) Afterhours emergency;
      12. (L) Annual reporting;
      13. (M) Attorney for regulatory matters; and
      14. (N) Community Liaison.
4. (d) Other information. Each payphone service provider shall promptly furnish such other information as PUD or the Commission may request, unless otherwise ordered by the Commission.

Added at 14 Ok Reg 21, eff 9-30-96 (emergency)

Added at 14 Ok Reg 1261, eff 5-15-97

Amended at 15 Ok Reg 3106, eff 7-15-98

Amended at 16 Ok Reg 2333, eff 7-1-99

Amended at 19 Ok Reg 2012, eff 7-1-02

Amended at 36 Ok Reg 713, eff 7-25-19