1. (a) Telecommunications service provider's and IXC's bills should comply with the Federal Truth-in-Billing standard. 47 C.F.R. § 64.2401.

2. (b) Disclosure of inquiry contacts.

   1. (1) Telecommunications service providers and IXCs shall prominently display on each bill, a toll-free number or numbers by which end-users may inquire or dispute any charges on the bill. Where the end-user does not receive a paper copy of his or her telephone bill, but instead accesses that bill only by e-mail or internet, the telecommunications service provider and IXC may comply with this requirement by providing the disclosure information on the bill, an e-mail, or web site address. Each telecommunications service provider and IXC must make a business address available upon request from an end-user.
   2. (2) A telecommunications service provider and IXC may list a toll-free number for itself, a clearinghouse, or other third party, provided such party possesses sufficient information to answer questions concerning the end-user's account and is fully authorized to resolve the end-user's complaints on the service provider's behalf.
   3. (3) A telecommunications service provider and IXC shall also provide a phone number for CSD.

Amended at 13 Ok Reg 2437, eff 7-1-96

Amended at 16 Ok Reg 2261, eff 7-1-99

Amended at 18 Ok Reg 2415, eff 7-1-01

Amended at 29 Ok Reg 1549, eff 7-12-12

Amended at 34 Ok Reg 989, eff 9-11-17