1. (a) Any written correspondence or notices to the end-user by the telecommunications service provider or IXC relating to billing disputes or complaints, which are not otherwise provided for in this Chapter, shall meet the following criteria:

   1. (1) The correspondence shall be sent to the end-user via the method of delivery chosen by the end-user as provided for in OAC 165:55-9-1 or as otherwise agreed by the end-user and telecommunications service provider. This would include paper, electronic, or other delivery methods.
   2. (2) The correspondence shall clearly state that it is from the telecommunications service provider or IXC.
   3. (3) The correspondence shall clearly state any applicable deadlines within which the end-user must take the appropriate action.
   4. (4) The correspondence shall clearly state that if the end-user is unable to resolve any disputes with the telecommunications service provider or IXC regarding the subject of the correspondence, the end-user may contact CSD at the address and telephone numbers stated on the correspondence.
2. (b) Written correspondence shall be considered delivered three (3) business days after the correspondence has been mailed, or if written correspondence is provided electronically to end-user, delivery shall be deemed to occur the same date as sent, unless the electronic notice is returned as undeliverable.

Added at 12 Ok Reg 2143, eff 7-1-95

Amended at 13 Ok Reg 2437, eff 7-1-96

Amended at 29 Ok Reg 1549, eff 7-12-12

Amended at 34 Ok Reg 989, eff 9-11-17