(a) Content and format. A complaint submitted to the Department regarding a consumer litigation funding transaction shall be in writing and shall contain the following information:
- (1) The full name of the complainant.
- (2) The address of the complainant.
- (3) The telephone number of the complainant.
- (4) The electronic mail address of the complainant, if applicable.
- (5) The name of the entity or individual that is the subject of the complaint.
- (6) The address of the entity or individual that is the subject of the complaint.
- (7) The telephone number of the entity or individual that is the subject of the complaint, if available to the complainant.
- (8) The alleged violation of law.
- (9) The details of the complaint.
- (10) The desired resolution of the complaint.
- (11) The date of the complaint.
- (12) Documentation necessary to establish the basis of the complaint.
- (b) Private controversy. Action shall not be taken regarding a complaint if the complaint involves a matter of private controversy and does not adversely affect the public interest.
- (c) Submission of information. By submitting a complaint, the complainant agrees that the Department may submit any information provided by the complainant to the entity, foreign business entity or individual that is the subject of the complaint.
- (d) Purpose of the complaint process. The purpose of the complaint process is to facilitate the exchange of information between a complainant and a licensee. The complaint process is also utilized to determine if any violations of law affecting the public interest are at issue.
- (e) Time. A licensee shall provide a written response to the Department within thirty (30) days of the submission of a complaint from the Department. The response from a licensee shall include any documentation requested by the Department that is relevant to a complaint. A licensee may request in writing an extension of time in which to submit a response to a complaint.
Added at 32 Ok Reg 1673, eff 9-11-15