1. (a) Pursuant to Section 2864 of Title 63 of the Oklahoma Statutes, the Authority will utilize the National Emergency Number Association (NENA) standard titled "NENA Standard for 9-1-1 Call Processing" to determine compliance for call-taking.
2. (b) Pursuant to Sections 2864 and 2872 of Title 63 of the Oklahoma Statutes, the Authority will maintain an online training platform that meets or exceeds nationally recognized training for public safety telecommunicators. At a minimum, this will include the following training components:
3. (1) Introduction to basic telecommunication elements;
4. (2) Call receiving;
5. (3) Call processing for each discipline/class classification;
6. (4) Call dispatching;
7. (5) Emergency management;
8. (6) Disaster preparedness/mutual aid;
9. (7) Emergency communication technology;
10. (8) Legal and ethical issues:
11. (9) Interpersonal communication skills; and
12. (10) Health and wellness;
13. (c) All 9-1-1 telecommunicators must complete a minimum of forty (40) hours of training, that is approved by the Oklahoma 9-1-1 Management Authority, prior to taking 9-1-1 calls outside the local training program and within six (6) months of date of hire. Agencies may request an extension of this timeline. All requests will be reviewed and recommended by the Operations Committee for Authority approval.
14. (d) Local programs that include classroom training that meets or exceeds the mandatory training requirements may be certified by the Operations Committee.
15. (e) All 9-1-1 Primary Answering Points that dispatch for Emergency Medical Services (EMS), either full time or occasionally, shall complete a state- or nationally recognized Telecommunicator Cardiopulmonary Resuscitation (T-CPR) training program.
16. (f) Primary 9-1-1 centers must report any new employee to the State 9-1-1 Coordinator’s Office within thirty (30) days of date of hire. Primary 9-1-1 centers must also report any terminations and resignations, including retirement, to the 9-1-1 Coordinator’s Office within thirty (30) days of change in the employee’s employment status. The 9-1-1 Coordinator’s Office will determine the method of reporting.
17. (g) Upon request by the Oklahoma 9-1-1 Coordinator’s Office, public agencies will be required to provide a list of current employees along with documentation that they have completed the mandatory telecommunicator trainings.
18. (h) The Oklahoma 911 Management Authority will create and approve a Training Declaration Form that will allow agencies to provide their own internal training that meets the minimum training standards as set forth by the State of Oklahoma for Public Safety Answering Points (PSAPs). An approved declaration form releases the agency from using the State-provided training course for basic call-handling and dispatch services.
19. (i) Primary 9-1-1 Centers that are Emergency Medical Certified to provide medical protocols that include TelecommunicatorCardiopulmonary Resuscitation (CPR) are not required to complete the Telecommunicator CPR course provided by the State.
20. (j) All primary 9-1-1 centers shall utilize the state-provided online training platform and upload the certificate of completion for each training that is completed by the Telecommunicator employed by the agency.
21. (k) Local 9-1-1 centers that have approved local training programs must upload the state supplied certificate of completion of said training to the online training platform provided by the State.
22. (l) Failure to comply with mandatory training requirements providing in this Section may result in the escrow of 9-1-1 fees, consistent with O.A.C. 145:15-7-2.

Added at 42 Ok Reg, Number 21, effective 7-25-25