N.Y. Comp. Codes R. & Regs. tit. 9, § 5321.9 – Servicing standards.

(a) No electronic gaming device or equipment may be placed into operation at a gaming facility unless such equipment is in a suitable operating condition.
(b) A gaming facility licensee shall notify the commission’s on-site staff about, and remove from operation, any electronic gaming device or equipment that becomes unsuitable for operation.
(c) Any maintenance, repair or other type of servicing of an electronic gaming device or equipment that is to be or has been placed into operation at a licensed gaming facility shall occur in a secure location approved by the commission, including the gaming floor.
(d) Any maintenance, repair or other type of servicing of an electronic gaming device or equipment that requires breaking a seal or dual-key access shall be conducted in the presence of on-site commission staff.
(e) A gaming facility licensee shall keep a manual entry access log to document every entry into a gaming device or equipment. Such log, at a minimum, shall include:
1. (1) name and license or registration number of the person gaining entry;
2. (2) date and time of the entry;
3. (3) reason for opening;
4. (4) the electronic gaming device or equipment’s asset number of identification; and
5. (5) any other information as required by the commission.
(f) A gaming facility licensee shall keep a log of electronic gaming device or equipment undergoing any maintenance, report or other type of servicing. Such log, at a minimum, shall include the following:
1. (1) name and license or registration number of the person involved in the maintenance, repair or other type of servicing;
2. (2) date and time of the maintenance, report or other type of servicing;
3. (3) areas or components of the equipment accessed;
4. (4) the electronic gaming device or equipment’s asset number of identification; and
5. (5) any other information as required by the commission.
(g) The logs required in subdivisions (e) and (f) of this section shall be maintained for a period of five years and shall be made immediately available to the commission upon request.
(h) Upon completion of any maintenance, repair or other type of servicing of any electronic gaming device or equipment or the determination not to return the equipment to operation at a gaming facility, a gaming facility licensee shall submit a written report to the commission detailing the issue with such device or equipment and describing either how such issue was resolved or why such issue could not be resolved.