N.Y. Comp. Codes R. & Regs. tit. 9, § 5014.3
(3) ensure the network includes the following features:
(8) provide courier customer support, for purposes of responding to courier customer inquiries and disputes, in a manner approved by the commission.
(b) Approval of lottery games offered.
No courier service may offer for sale or delivery any lottery game unless the commission has approved in writing the offering of such game by such licensee. The commission may consider, without limitation, technical requirements and multi-state game requirements in determining whether to grant such approval. Any commission approval may establish a date before which the licensee may not offer the delivery of such lottery game tickets.
(c) Compliance audits.
At the sole expense of the courier service, the network shall be audited and certified to be compliant with this Part at least annually by an independent party approved by the commission.
(d) Indemnification, release and hold harmless.
As a condition to the issuance and acceptance of a courier service license, such licensee agrees to:
(1) indemnify and hold harmless the State, the commission and any of the employees of the State or the commission from any and all claims, damages, claims for damages, causes of action or suits that may arise or occur directly or indirectly as a result of:
(3) defend, at such licensee’s own expense, any and all causes of action or suits against the State that may be brought by any party, including any courier customer, that may arise or occur directly or indirectly out of any act or omission of such licensee or operation carried on pursuant to or in accordance with such license, the placement of requests for courier services through such licensee’s network or the generation of, or failure to generate, lottery tickets to complete ticket purchases related to such requests for courier services.
(e) Insurance.
Each courier service shall obtain insurance, which may include cyber liability insurance, errors and omissions insurance and such other insurance coverage as the commission may require, with limits and coverage requirements and minimum carrier ratings satisfactory to the commission.
(f) Independent third-party testing.
As a condition to the issuance and acceptance of a courier license, a licensee shall implement, prior to offering a network, independent third-party testing required by the commission as provided in section 5014.9 of this Part.
(a) Conditions.
A courier service shall, as a condition of licensure: