N.Y. Comp. Codes R. & Regs. tit. 9, § 5014.20
(3) if the commission determines that there are an excessive number of courier customer complaints about such licensee, with due disregard being given to complaints that are vexatious or wholly without merit.
(b) Review.
A courier service whose license has been suspended or revoked may seek review or hearing on such action according to the procedures set forth in section 5000.6 of this section, as if such licensee were a lottery sales agent.
(a) Grounds.
A courier service license may be suspended or revoked: