(b) The probation director shall develop, adopt, and disseminate to departmental staff written policies and procedures for the uniform provision of preliminary procedure services for JD matters. The policies and procedures shall address, at a minimum:

1. (1) role of the probation officer in engaging youth and effecting behavioral change;
2. (2) referral of appropriate cases to community resources;
3. (3) use of graduated responses consistent with Part 352 of this Title Graduated Responses;
4. (4) where another court proceeding or other preliminary probation matter is pending; and
5. (5) where the potential respondent is a probationer or under the supervision of another agency.

(c) Probation shall review complaints to determine eligibility and suitability for adjustment services. Where a case is deemed eligible and suitable for adjustment, probation shall make reasonable efforts at provision of intake and adjustment services, including screening and assessment. Such reasonable efforts shall:

1. (1) be clearly documented in the case record;
2. (2) attempt to prevent eligible and suitable youth from being the subject of a petition in family court;
3. (3) include the sharing of resources, wherever appropriate and feasible, with other agencies and service providers to effectively and efficiently implement preliminary procedure.

(g) If the complainant does not appear on the return date, probation may, in its discretion, attempt to secure voluntary attendance, in accordance with FCA section 307.2(2). Probation efforts to communicate with the complainant, whether by phone, in writing, or in person shall provide the complainant an opportunity to:

1. (1) provide his/her version of the alleged juvenile delinquent act, provide any context for what may have led up to it, and describe the impact upon the complainant;
2. (2) learn of possible case options and outcomes, and services available to complainant.