- (a) a detailed description of the grievance program operations including steps, timelines, investigative processes, and available appeal procedures;
- (b) staff responsibilities and functions relative to the grievance program;
- (c) procedures to provide grievance program accessibility to residents;
- (d) a statement regarding safeguards for residents against reprisals for having filed a grievance;
- (e) procedures for orientation to the grievance program for all facility staff and residents; and
- (f) procedures for corrective action to be taken when a grievance is found to have merit.
OCFS shall develop written policies and procedures pursuant to this Part which shall include, but not be limited to: