- (a) Grievance shall mean a resident’s written complaint concerning either written or unwritten facility policies, procedures, rules, practices, programs, or the action or inaction of any person within the facility which personally affects the resident.
- (b) Grievant shall mean a resident who has filed a grievance pursuant to this Part.
- (c) Grievance coordinator shall mean staff designated to facilitate and monitor the resident grievance program.
As used in this Part, the following definitions shall apply to the terms listed below: