N.Y. Comp. Codes R. & Regs. tit. 9, § 7410.10 – Ambulatory health care services.

(a) OCFS shall require each secure facility to provide access to ambulatory health care services (sick call).
(b) Each secure facility shall provide ambulatory services adequate to meet the needs of the resident population. No resident shall be denied access to sick call services.
(c) Treatment plans shall be formulated and implemented for all residents in need of continuing medical treatment on an ambulatory service basis. Such treatment plans shall provide for regular, periodic medical re-evaluation of such resident.
(d) OCFS shall require that each secure facility’s ambulatory services clinic provide sufficient space which shall include, but is not limited to:
1. (1) a storage area for medical records and medical supplies;
2. (2) adequate space and equipment to handle routine emergency situations;
3. (3) a private examination and treatment room; and
4. (4) an adequate waiting space if necessary.
(e) Ambulatory services clinics shall be located so that residents do not enter occupied infirmary areas.
(f) In newly constructed or renovated facilities, each ambulatory services clinic shall have at least two fully equipped lavatories available, one for staff use, and one for resident use.
(g) Every resident will have unimpeded access to health care service though sick call.
(h) The following elements are required for conducting general resident sick call:
1. (1) scheduled sick call access for all secure facility residents shall be at least three days per week;
2. (2) direct access to a health care provided;
3. (3) resident’s health record must be available during sick call process;
4. (4) shall be performed in an ambulatory service clinic; and
5. (5) residents shall be triaged and seen by a health care provider within 48 hours of the sick call request.