N.Y. Comp. Codes R. & Regs. tit. 21, § 5400.2
(a) The executive director is responsible for insuring compliance with the regulations herein, and designates the following person as records access officer:
Assistant Counsel
One World Trade Center, Suite 8901
New York, N.Y. 10048
(212) 775-0010
(3) upon locating the records, take one of the following actions:
(4) upon request for copies of records:
(6) upon failure to locate records, certify that:
The records access officer shall insure that personnel: