N.Y. Comp. Codes R. & Regs. tit. 21, § 5201.4 – Annual in-service training standards.

(a) Effective January 1, 2004, all call-takers/dispatchers shall:
1. (1) within each calendar year, complete a minimum of 21 hours of in-service training consisting of, but not limited to, the following:
  1. (i) TTD devices;
  2. (ii) stress awareness;
  3. (iii) community relations;
  4. (iv) legal updates;
  5. (v) review of agency policies and procedures; and
2. (2) satisfy any and all applicable mandatory re-certifications, including, but not limited, to:
  1. (i) emergency medical dispatching;
  2. (ii) New York statewide police information network.
(b) A call-taker/dispatcher who has failed to satisfy the annual in-service training standards set forth herein for any calendar year shall not be eligible for, or be assigned to, duty until such time as the training is successfully completed.
(c) The annual in-service training standards set forth in this rule shall be met through attendance at either a recognized training academy or through an in-house training program.
1. (1) maintain accurate and current copies of curricula consisting of course outlines, descriptions, and specific lesson plans for all training courses that are completed through an in-house training program;
2. (2) maintain and make available accurate training records of all trainees, including daily written evaluations.
(d) Administrative requirements.
The authority shall: