Persons requesting assistance from the division to respond to an identity theft concern shall complete a consumer complaint assistance form as prescribed by the division. The division, where appropriate, may undertake any activities necessary to help a victim of identity theft obtain any such information and assistance from any entity identified in Executive Law section 94-a3(9)(ii), including, but not limited to, consumer credit reporting agencies, as is necessary to prevent the utilization of such consumer’s personal identifying information in a way that inures to such consumer’s economic detriment, or to mitigate the impacts when such consumer’s personal identifying information has been used to such consumer’s economic detriment.