(a) When referrals are made to a social services district from community resources which are part of a PSA service delivery network in accordance with section 457.7(c) of this Part, the following requirements must be met:

1. (1) When information provided by a referral source is accepted as a PSA referral, the referral source must be informed orally or in writing of the client's eligibility or ineligibility for PSA within 15 calendar days of the completion of the PSA assessment required by section 457.2(b) of this Part.
2. (2) When information provided by a referral source is not accepted as a PSA referral, the referral source must be informed orally or in writing of the district's decision within 15 calendar days of the decision.

(b) When referrals are made to a social services district from sources other than community resources which are part of a PSA delivery network, the following requirements must be met:

1. (1) When information provided by a referral source is accepted as a PSA referral, the referral source must be informed orally or in writing within 15 calendar days of the completion of the PSA assessment required by section 457.2(b) of this Part that the district will or will not provide services to the client. The information provided to the referral source must not specify the nature of the services that will or will not be provided to the client.
2. (2) When information provided by a referral source is not accepted as a PSA referral, the referral source must be informed orally or in writing within 15 calendar days of the decision that the district will or will not provide services to the client.

(c) The oral or written information provided to referral sources must include the name and telephone number of a supervisor to whom any further questions regarding the referral can be directed.

1. (1) Documentation of oral information provided to referral sources must be contained in progress notes as prescribed by the department.
2. (2) Copies of written information provided to referral sources must be maintained in the case record.

(d) Documentation of information provided to referral sources.