N.Y. Comp. Codes R. & Regs. tit. 16, § 897.6
(b) The adoption of policies, regulations and procedures constitutes the undertaking of a type II action if it relates to:
(2) practices by cable companies concerning administration and management of cable company functions, including but not limited to rules relating to:
(3) practices by cable companies concerning customer relations, such as, but not limited to, rules governing: