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Customer Service and Consumer Protection Standards | Midpage
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New York Codes, Rules and Regulations
Title 16
Chapter VIII
Subchapter B. General
Part 890
Customer Service and Consumer Protection Standards
Department of Public Service
890.60
Applicability.
890.61
Definitions.
890.62
Billing practices; billing period.
890.63
Bill format, late charges, collection charges, reconnect charges and downgrade charges.
890.64
Billing disputes, auxiliary equipment, credits and refunds.
890.65
Credit for service outage.
890.66
Discontinuance of service for nonpayment.
890.70
Subscribers' complaints; procedure.
890.80
Subscriber notices.
890.90
Telephone availability and answer standards; customer service center.
890.91
Installations, outages and service calls.
890.92
Removal of home wiring.
890.93
Negative option promotional practices.