N.Y. Comp. Codes R. & Regs. tit. 16, § 650.5 – Customer service requirements. | Midpage

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New York Codes, Rules and Regulations

Subchapter D. Records; Reports

§ 650.5

N.Y. Comp. Codes R. & Regs. tit. 16, § 650.5

Customer service requirements.

Department of Public Service

(a) Every payphone service provider shall maintain adequate complaint handling procedures, including the:
1. (1) acceptance and processing of complaints in a simple manner and form; and
2. (2) prompt investigation and resolution of complaints.