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Consumer Complaint Procedures | Midpage
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New York Codes, Rules and Regulations
Title 16
Chapter I
Subchapter B. Procedures and Requirements Concerning Consumer Protections
Part 12
Consumer Complaint Procedures
Department of Public Service
12.0
Applicability of Part 12 complaint procedures.
12.1
Complaints and questions.
12.2
Complaint files.
12.3
Continuation of service while a complaint is at the commission.
12.4
Initial decision on complaint.
12.5
Requests for informal hearing or review.
12.6
Description of informal hearings and reviews.
12.7
Rights of parties.
12.8
Powers and duties of hearing officers and reviewers.
12.9
Hearing postponement.
12.10
Failure to appear.
12.11
Settlement agreement.
12.12
Informal hearing or review decision.
12.13
Appeals to the commission.
12.14
Commission determination.