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Home Energy Fair Practices Act and Energy Consumer Protection Act--Rules | Midpage
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New York Codes, Rules and Regulations
Title 16
Chapter I
Subchapter B. Procedures and Requirements Concerning Consumer Protections
Part 11
Home Energy Fair Practices Act and Energy Consumer Protection Act--Rules
Department of Public Service
11.1
Purpose.
11.2
Applicability of rules.
11.3
Applications for residential service.
11.4
Termination or disconnection of residential service, and suspension of distribution service pursuant to Public Service Law, section 32(5).
11.5
Residential service—special procedures.
11.6
Voluntary third-party notice.
11.7
Service to entire multiple dwellings.
11.8
Service to two-family dwellings.
11.9
Reconnection of service, restoration of commodity supply, and conditions for ending suspension of distribution service.
11.10
Deferred payment agreements.
11.11
Budget or levelized payment plans.
11.12
Residential service deposits.
11.13
Meter readings and estimated bills.
11.14
Backbilling on residential accounts.
11.15
Late payment and other charges.
11.16
Contents of bills.
11.17
Notification requirements.
11.18
Emergency disconnections of residences.
11.19
Inspection and examination of distribution utility apparatus.
11.20
Complaints to the utility.
11.21
Emergency hotline.
11.22
Waiver.
Shared Meter Regulations