N.Y. Comp. Codes R. & Regs. tit. 14, § 595.10
(a) A resident residing in a residential program shall be entitled to the rights defined in this subdivision. A provider of service shall be responsible for ensuring the protection of these rights:
(2) A resident shall be provided with a clearly written residency agreement, approved by the Office of Mental Health, which specifies:
(vii) the resident grievance procedure which shall:
(c) A resident residing in a residential program shall be apprised and informed, in writing, of his/her responsibilities and the conditions of residency by the provider of service. Such responsibilities and conditions of residency shall be as follows: