N.Y. Comp. Codes R. & Regs. tit. 12, § 444.3
(b) Where the liability of the self-insured employer or carrier for the claim has not been established or the treatment or procedure is not for a causally related condition, the self-insured employer or carrier shall pay any undisputed amount of the bill or reimbursement request and notify the board, claimant and dental provider in writing using the form prescribed by the chair for this purpose within 45 calendar days of receipt of the claim or reimbursement request:
(2) to request additional information needed to reasonably determine the self-insured employer's or carrier's liability for the claim or whether the dental treatment or procedure is causally related to the injury.
Upon receipt of the information reasonably requested, the self-insured employer or carrier shall have 30 days to pay the bill or reimbursement request or provide written notice to the board, claimant and dental provider using the form prescribed by the chair for this purpose explaining why the bill is not being paid with copies of the additional information requested attached to the form to support the determination.