N.Y. Comp. Codes R. & Regs. tit. 11, § 242.8 – Denial of request for record or amendment or correction of record or personal information.

(a) Denial of a request for records or amendment or correction of a record or personal information:
1. (1) shall be in writing, explaining the reasons therefor; and
2. (2) shall identify the person to whom an appeal may be directed.
(b) A failure to grant or deny access to records within five business days of the receipt of a request, or within 30 days of an acknowledgment of the receipt of a request, or a failure to respond to a request for amendment or correction of a record within 30 business days of receipt of such a request, shall be construed as a denial that may be appealed.
(c) Any such denial may be appealed to:
Deputy General Counsel
New York State Department Financial Services
One State Street
New York, NY 10004