N.Y. Comp. Codes R. & Regs. tit. 11, § 220.2
(b) All claims by Holocaust victims and all available evidence relating thereto shall be reviewed by an insurer in a diligent and expeditious manner in accordance with the standards of proof described in section 220.3 of this Part. In reviewing claims, an insurer shall give due consideration to any facts which tend to establish the bona fides of the claim, including in particular any circumstances which indicate that the person is a Holocaust victim as defined in section 2701(a) of the Insurance Law. The review process to be established by the insurer shall include, but not be limited to, the following actions:
(3) Research of policies issued. In order to facilitate matching of Holocaust victim claims with insurer records, each insurer shall diligently research its records related to insurance policies as defined in section 2701(c) of the Insurance Law which were issued through December 31, 1945. Based on this research, the insurer shall compile the following information regarding policies issued to Holocaust victims that remain unpaid or were paid to or expropriated or seized by a government located in an area that was or had been under Nazi influence that was not the named beneficiary of such insurance policy:
—Type of policy– life, accident and health, annuities, property, casualty, education, dowry, or other;
—Insured name or names;
—Policy owner's name or names, if applicable;
—Policy beneficiary's name or names, if applicable;
—Policy effective dates and issue dates;
—Policy limits, face amount or pay-out value;
—Whether a claim was made to the insurer; name of claimant or claimants;
—Whether a claim was denied; if denied, date and reason for denial;
—Claims paid arising from an occurrence during the period between January 1, 1929 and December 31, 1945;
—Dates any claims were paid;
—Names of payee or payees;
—Whether a claim, surrender value, benefits or proceeds under the policy were paid to a government located in an area that was or had been under Nazi influence, and if so, in what manner;
—Whether a claim, surrender value, benefits or proceeds under the policy were expropriated or seized by a government located in an area that was or had been under Nazi influence, and if so, in what manner;
—Whether attempts were made by the insurer to locate the beneficiaries of any such insurance policies for which no claim of benefits has been made.
(5) Expeditious treatment of claims.
(ii) Each insurer shall establish procedures to commence an investigation of a claim filed by such a claimant, or a claimant's authorized representative, within 15 business days of receipt of notice of the claim. Within 30 business days after receipt by the insurer of a notice of claim and any statements, affidavits or other evidence filed in support of the claim, the insurer shall advise the claimant, or the claimant's authorized representative, in writing, of the acceptance or rejection of the claim by the insurer. If the insurer needs more time to investigate the claim, it shall so notify the claimant, or the claimant's authorized representative, within 30 business days after receipt of the notice of claim and shall request any further necessary statements, affidavits or evidence consistent with the standards set forth in section 220.3 of this Part. Such notification shall include the reason why additional time is needed for investigation. If the claim remains unsettled, unless the matter is in litigation or arbitration, the insurer shall, 90 days from the date of the initial letter setting forth the need for further time to investigate, and every 90 days thereafter, send to the claimant, or the claimant's authorized representative, a letter setting forth the reason why additional time is needed for investigation. In any case where the claim is rejected, the insurer shall notify the claimant, or the claimant's authorized representative, in writing, of its specific reason for rejecting the claim. In any case where there is no dispute as to one or more elements of a claim, payment for such element(s) shall be made notwithstanding the existence of disputes as to other elements of the claim where such payment can be made without prejudice to either party. Any notice rejecting any element of a claim shall contain the following statement prominently set out:
“Should you wish to receive further advice on this matter, you may write to the New York State Holocaust Claims Processing Office, at Two Rector Street, New York, New York 10006.”