- (a) answering questions regarding the information and documentation needed for completion of the application process;
- (b) handling any issues raised about alleged delays by the fund administrator in processing applications, claims, reviews of claim denials, prior approval initial determinations, and prior approval reviews; and
- (c) assisting in resolving any issues involving enrollees and case managers or the assignment of case managers.
Duties of the claims assistance manager shall include, but not be limited to, the following: