The curriculum of each basic telecommunicator training class and in-service training each year for telecommunicators shall include:
- A. crisis management and intervention;
- B. dealing with individuals who are experiencing mental health issues;
- C. methods of de-escalation;
- D. peer-to-peer intervention;
- E. stress management;
- F. racial sensitivity;
- G. reality-based situational training; and
- H. high-quality telecommunicator cardiopulmonary resuscitation using the most current nationally recognized emergency cardiovascular care guidelines. Training on high-quality telecommunicator cardiopulmonary resuscitation shall include instruction on out-of-hospital cardiac arrest protocols and compression-only cardiopulmonary resuscitation.
History: Laws 2022, ch. 56, § 19; 2025, ch. 47, § 2.
ANNOTATIONS
The 2025 amendment, effective June 20, 2025, required public safety telephone line telecommunicators to be trained in high-quality telecommunicator cardiopulmonary resuscitation; added Subsection H.