1. A. Responsibility. The Bureau or its designee shall conduct periodic evaluations of driving safety schools using criteria developed by the Bureau. The Bureau shall prepare a written evaluation and shall provide a copy of the evaluation to the licensee upon request. The Bureau may in its discretion conduct evaluations of a driving safety school on its own initiative at any time and for any reason or in response to complaints from any person. The Bureau shall document, investigate, and discuss all complaints with the driving safety school.

2. B. Relevant factors. In conducting its evaluations, the Bureau shall consider:

   (1) the number and nature of any comments or complaints received from students, instructors, judges, law enforcement officers, and others;

   (2) whether the driving safety school consistently meets the requirements of this rule; and

   (3) on-site quality assurance visits by the Bureau or its designee. On-site visits may address the adequacy of classroom facilities, instructors' traffic safety knowledge and teaching techniques, learning environment, quality of the curriculum, course materials, and examination questions, and customer service.

[18.20.8.15 NMAC - Rp, 18 NMAC 20.8.12, 1-1-03]