N.M. Code R. § 18.20.11.21
A manufacturer or service center operator:
A. shall maintain for a period of three (3) years and make available to the appropriate authorities upon request:
(1) records on every driver, including the results of every service visit;
(2) service, calibration, repair, and replacement records on each device installed; and
(3) records of all complaints received and corrective actions taken by the service center operator. The report shall be categorized by:
(a) customer error or operation.
(b) faulty automotive equipment.
(c) apparent misuse or attempt to tamper with or circumvent the device.
(d) device failure.
B. shall within five (5) business days of a service visit, report to the appropriate authorities, in the format prescribed by the Bureau:
(1) any evidence of circumventing, removing, or tampering with the device.
(2) any failure to appear for a service visit within the five (5) day warning period.
(3) the failure of six (6) initial breath tests within a period of three (3) hours.
(4) the failure of ten (10) initial breath tests or random retests in any thirty (30) day period.
[18.20.11.21 NMAC - N, 1-1-03]