A service center operator or service technician shall:
- A. thoroughly train drivers on the proper use of the ignition interlock device.
- B. provide a user reference and problem-solving guide in English or Spanish to drivers when a device is installed.
- C. be available to answer all questions and handle any problems relating to the device, or repair or replace an inoperable or malfunctioning device, during all posted hours of operation.
- D. provide a twenty-four (24) hour toll-free emergency telephone number to all drivers.
- E. respond to all service inquiries within twenty-four (24) hours of the initial contact.
- F. service, repair, or replace an ignition interlock device within forty-eight (48) hours of initial contact at a service center located within one hundred (100) miles or two (2) hours, whichever is less, of a sentenced driver's residence or place of business.
[18.20.11.19 NMAC - Rp, 18 NMAC 20.11.10, 1-1-03]