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New Mexico Administrative Code
Title 17
Chapter 5
Part 410
Residential Customer Service by Gas, Electric and Rural Electric Cooperative Utilities
State of New Mexico
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1
Issuing Agency
2
Scope
3
Statutory Authority
4
Duration
5
Effective Date
6
Objective
7
Definitions
8
Application
9
Exemption and Variance
10
Rendition of Bills
11
Budget Payment Plans
12
Contents of Bills
13
Payment Standards
14
Finance, Service, Carrying, Penalty and Special Service Charges
15
Estimated Bills
16
Residential Security Deposits or Guarantees
17
Methods to Establish Acceptable Credit Rating
18
Amounts of and Accounting for Security Deposits
19
Refund of Deposits, Termination of Guarantees
20
Record of Deposits
21
Internal Utility Complaint Procedures
22
Testing of Utility Meters
23
Public Notice of Residential Customer Rights
24
Notice, Availability and Public Access to Schedules
25
Assistance to Customers
26
Reports to Commission
27
Line Extensions
28
Cost of Line Extension
29
Notice of Availability of Energy Assistance and Winter Moratorium Protection
30
Winter Moratorium Protections
31
Discontinuance of Service
32
Prohibitions on Discontinuance of Service
33
Requirements Prior to Discontinuance of Service Pursuant to Subsection B of 17.5.410.31 Nmac
34
Emergency Discontinuance of Service
35
Restoration of Service
36
Billing Disputes; Notice by Residential Customer; Payment of Undisputed Amount
37
Settlement of Disputed Amount
38
Adjustment of Bills
39
Filing Complaint with Commission
40
Installment Agreements
41
Failure to Comply with Installment Agreement
42
Customers’ Rights and Responsibilities
43
Medical Certification Form
44
Financial Certification Form