17.11.8.14

SALE AND VERIFICATION OF TELECOMMUNICATIONS SERVICES

1. A. All providers shall approve all sales scripts and written materials used by its sellers, including contract sellers.
2. B. Any seller that attempts to persuade a customer to purchase telecommunications services or change his provider shall make adequate inquiry to reasonably ensure that he is talking to the customer.

3. C. All sellers shall, at a minimum, clearly and unambiguously:

   (1) identify himself or herself and the provider that he or she is asking the customer to use or the telecommunications service he or she is asking the customer to purchase; and

   (2) explain all the material terms and price of the purchase and inform the customer of the fact that a fee may be charged for any change in provider.

4. D. A seller shall not use false or misleading information or tactics that would be considered by a prudent person to be pressure tactics to convince the customer to purchase a telecommunications service or change a provider.

   [8-16-99; Recompiled 12/31/01]