1. A. The division will maintain a written log of all complaints received, which records at a minimum, the date the complaint was received, and name, addresses of the complainant(s) and respondent(s).

2. B. Upon receipt of a complaint, the division will:

   1. (1) log in the date the complaint was received;
   2. (2) determine whether the respondent is licensed or an applicant for licensure with the division;
   3. (3) assign a complaint number and create an individual file;
   4. (4) send the complainant a written acknowledgment of receipt of the complaint; and
   5. (5) at the division’s discretion, investigate the allegations contained in the complaint to determine their veracity and whether the circumstances warrant any action by the division or referral to law enforcement.

[16.8.12.10 NMAC - N, 07/12/2022]