N.M. Code R. § 15.1.18.10 – Employee Training

A. The compulsive gambling assistance plan shall be designed with employee training and education as fundamental aspects of the plan. The purpose of the training is to develop awareness of compulsive gambling and to provide resources to assist the employee in handling compulsive gambling issues.
B. The employee training program shall include training and materials on the following topics:
1. (1) characteristics and symptoms of compulsive gambling behavior;
2. (2) prevalence of compulsive gambling in the general population;
3. (3) relationship of compulsive gambling to other addictions;
4. (4) social costs of compulsive gambling, such as indebtedness, costs for treatment, suicide, criminal behavior, lost jobs, and counseling for family problems;
5. (5) identification of vulnerable populations, including women, low-income patrons, the elderly, and persons who abuse drugs and alcohol;
6. (6) intervention techniques to be employed where a compulsive gambling problem is identified or suspected; and
7. (7) assistance and referral programs, including specific resources and training on how to discuss compulsive gambling with a patron and give advice concerning access to available services.
C. Training must be conducted within 60 days of the employee’s hire date and re-certification must be done annually. Certification and re-certification of such training shall be submitted on a form provided or approved by the board. Failure to submit the required certification may result in administrative action against the gaming operator licensee.
D. This rule shall not be construed as requiring gaming employees to identify compulsive or other problem gamblers.
[4/15/99; 15.1.18.10 NMAC - Rn, 15 NMAC 1.18.10, 3/31/00; A, 2/28/05]