12.2.6.8

Statement of basis:

1. A. The attorney general has long been concerned about unfair and deceptive practices in the automotive repair industry. The attorney general’s consumer protection division has received numerous complaints and telephone calls alleging unfair and deceptive trade practices in the automotive repair industry.
2. B. The complaints include, but are not limited to, the absence of a warranty on completed repairs, price gouging, automotive part misrepresentation, failure to give written estimates, failure to adhere to estimates, failure to disclose labor rates, unauthorized repairs and the imposition of liens for unauthorized repairs. The consumer protection division has also received requests and complaints from industry members regarding the necessity of a statement clearly defining their rights and responsibilities.

3. C. These regulations provide some basic rules in a complicated industry. They are not exhaustive and do not cover every practice and procedure involved in automotive repair. Therefore, it is not intended that literal compliance with these regulations be an absolute protection against liability for practices and procedures surrounding automotive repair.

   [1/1/98; Recompiled 10/15/01]