1. (a) The account holder shall affix the transponder to the vehicle according to the instructions described in the account contract terms and conditions as follows:

   1. (1) The account holder shall sit inside the vehicle facing forward;
   2. (2) The account holder shall select a location behind and to the right of the rearview mirror and one inch below the window frame; and
   3. (3) With the E-ZPass logo facing the account holder, right side up, affix the transponder to the selected spot on the inside of the windshield with adhesive strips supplied with the transponder.
2. (b) A transponder may be used in multiple vehicles of the same vehicle type and classification, that is, 2-axle single rear tire cars or trucks.

3. (c) To keep a positive account balance, the account holder shall maintain at least the minimum funding levels as established in the account contract terms and conditions, and the account holder shall replenish the account at the minimum following levels:

   1. (1) For a passenger car, $30.00 for 1 to 4 transponders; and
   2. (2) For a commercial vehicle, $40.00 for each transponder ordered.

4. (d) The account holder shall notify the vendor of all changes in information provided on the application for the account, including:

   1. (1) License plate numbers and plate types;
   2. (2) The make, model, and year of each vehicle covered under the account;
   3. (3) Method or source of payment;
   4. (4) Changes in vehicle class; and
   5. (5) Name and address.

5. (e) The account holder or registered vehicle owner shall respond to an invoice or notice of toll violation by:

   1. (1) Paying the outstanding toll amount and the processing fee or administrative fee or authorizing charges to the account holder’s NH E-ZPass account;
   2. (2) Not paying the outstanding toll amount and the processing fee or administrative fee and providing the documentation required pursuant to Tra 701.04(e)(1) to the vendor; or
   3. (3) Paying the outstanding toll amount but not paying the processing fee or administrative fee and explaining and certifying the circumstances surrounding an inadvertent violation.

6. (f) The account holder or registered vehicle owner may request a review by the department of the vendor’s determination regarding payment of processing fees or administrative fees and tolls by making the request to the department at the following address:

   NHDOT Bureau of Turnpikes

   NHDOT E-ZPass Program Manager

   P.O. Box 2950

   Concord NH 03302-2950

7. (g) The account holder or registered vehicle owner shall certify the truthfulness of facts and information the account holder has provided on the form to dispute the toll violation by providing the following:

   1. (1) The account holder’s or registered vehicle owner’s name and complete mailing address;
   2. (2) The account holder’s or registered vehicle owner’s daytime and evening phone numbers;
   3. (3) The account holder’s or registered vehicle owner’s signature; and
   4. (4) The date the dispute form was signed by the account holder or registered vehicle owner.
8. (h) The account holder or registered vehicle owner shall pay all outstanding toll amounts and processing fees or administrative fees determined by the department to be owed by the account holder or registered vehicle owner.
9. (i) The account holder or registered vehicle owner shall make payment of outstanding tolls and processing fees or administrative fees to the vendor at all times.

10. (j) Pursuant to RSA 263:56-f, the registered vehicle owner may request an administrative hearing with the division of motor vehicles under the department of safety within 30 days of notice of suspension of registration if the registered vehicle owner asserts the following:

    1. (1) The tolls and fees were paid to the department of transportation;
    2. (2) The registered owner of the violating plate was misidentified; or
    3. (3) The violating plate or vehicle was reported stolen to law enforcement in a timely manner.
11. (k) The account holder or registered vehicle owner shall agree that use of the system shall result in the release of division of motor vehicle information, including vehicle owner’s name, address, and plate information to the state of New Hampshire, or other states and their agents for toll collection or toll enforcement purposes only.
12. (l) The account holder and or registered vehicle owner shall agree that use of the E-ZPass system in other jurisdictions may subject the owners of registered vehicles to consequences in the other jurisdictions for non-payment.

Source. #8422, eff 8-23-05, EXPIRED: 8-23-14 New. #10634, eff 7-2-14; ss by #14009, eff 7-3-24