1. (a) Records relevant to the enforcement of the transportation network company’s zero tolerance policy shall consist of:

   1. (1) Rider complaints alleging a violation of the zero tolerance policy;
   2. (2) Records reflecting a driver’s suspension of access to the TNC’s digital platform pending investigation;
   3. (3) A copy of the TNC’s investigation into the complaint and any findings and conclusions; and
   4. (4) Records reflecting any disciplinary actions taken by the TNC against a driver following an investigation of such driver for a violation of the zero tolerance policy.

2. (b) Records relevant to the enforcement of the transportation network company’s zero tolerance policy pursuant to RSA 376-A:11 shall be kept for 2 years, except that such records shall also be kept:

   1. (1) During any investigation of any such rider zero tolerance complaint conducted by the transportation network company; or
   2. (2) During any investigation by the division, of a complaint that the transportation network company has failed to investigate a rider zero tolerance complaint, provided that the division notifies the transportation network company of such investigation.

Source. #12491, eff 4-2-18