- (a) Utilities shall submit a change on behalf of a customer from the customer's selection of a CEPS to the utility’s default energy service upon the request of a customer or indirectly by a competitive energy supplier on behalf of the customer.
- (b) A customer may request the change of supply service described in (a) above verbally or in writing.
- (c) Each utility shall maintain records of verification of customer authorization for a minimum period of 2 years after obtaining the verification.
- (d) All requests to change supply service to the utility’s default energy service shall be initiated by the customer.
- (e) Verification of verbal authorization shall be documented via the utility recording of the conversation between the call center representative and the customer.
- (f) Verification of written authorization shall be documented by a letter, e-mail, or other form of written communication from the customer to the utility.
- (g) A utility shall provide the commission with proof of valid customer authorization whenever requested by the commission in connection with the investigation of a customer complaint.
(h) A utility who fails to obtain customer authorization in accordance with this section and initiates a customer change in service to the utility shall:
- (1) Be liable for all charges billed to the customer as a result of the change in service;
- (2) Be liable for all charges for electricity it billed to the customer; and
- (3) Be subject to the penalty and other enforcement provisions pursuant to RSA 374:28-a.
Source. #10603, eff 5-21-14; ss by #14106, eff 10-25-24, EXPIRES: 10-25-34 (formerly Puc 311.01) (see Revision Note at chapter heading for Puc 300)