1. (a) Persons wishing to complain of misconduct by a plumbing licensee or a certified water treatment technician shall submit to the board:

   1. (1) A signed and dated complaint form which includes the information described in (b) below; and
   2. (2) If available, written contracts, bills of sale, statements of guarantee and other documents relating to the work complained about.

2. (b) On the complaint form submitted pursuant to (a)(1) above the complainant shall provide:

   1. (1) The address of the building which is the location of the work complained about;
   2. (2) If known, the name of the owner of that building;
   3. (3) The name, mailing address and phone number of the complainant;
   4. (4) The name and license or certification number of the individual performing the work complained about;
   5. (5) If known, the address of the individual performing the work complained about;
   6. (6) A written statement of the complaint; and
   7. (7) Information about any legal action initiated by the complainant and related to the same complaint.

3. (c) The board shall dismiss any complaint, either before or after investigation, when it determines that:

   1. (1) The board has no authority to regulate the actions or omissions complained of; or
   2. (2) There is nothing in the complaint to suggest that the actions or omissions complained of constitute misconduct under RSA 329-A, the rules or any order of the board, or any statute within the authority of the board to enforce.

4. (d) The board shall issue a written statement to a complainant whose complaint it has dismissed, including:

   1. (1) Notice of, and the reason for, the dismissal; and
   2. (2) A statement of the complainant’s right to challenge the dismissal through a hearing in accordance with this chapter.

Source. #2733, eff 5-31-84; ss by #4264, eff 6-8-87; ss by #5213, eff 8-28-91, EXPIRED: 8-28-97 New. #8465, eff 10-28-05; ss by #9140, eff 4-25-08