- (a) All case records shall be held in a secure location and shall be accessible only to the LTCO and LTCOR pursuant to RSA 161-F:13, II.
- (b) All case information related to complaints that are verified shall be retained for 3 years following completion of the investigation or the date of the notice of determination.
- (c) All case information related to complaints that are not verified shall be retained for 2 years following the completion of the investigation or the date of the notice of determination.
- (d) If a case involved multiple complaints, some of which are verified and some of which are not verified, the case file information shall be retained for 3 years or the date of the notice of determination.
- (e) All records of the OLTCO relating to an investigation or complaint shall be confidential and shall not be disclosed except as provided in Omb 406 below.
Source. #12379, eff 9-13-17