- (a) In the event that a dispute cannot be resolved to the satisfaction of the account holder, the account holder may file a complaint with the commission in accordance with Lot 204.
- (b) An account holder shall exhaust the ADW provider’s grievance process prior to filing a complaint with the commission.
- (c) The commission shall conduct all investigations and subsequent actions in accordance with Lot 200, and the ADW provider shall provide the commission all reasonable reports and information required to evaluate the complaint.
Source. #14448, eff 12-3-25, EXPIRES: 12-3-35